Privacy Statement Best Western Plus City Hotel Gouda

Best Western Plus City Hotel Gouda, located at Hoge Gouwe 201, 2801 LE Gouda, Chamber of Commerce number 51862964, e-mail address: info@bestwesterngouda.nl, is responsible for the processing and storage of your personal data. If you have any questions about the content of the privacy statement, please contact Mr. Titus Stoelinga, +31 (0) 182 - 86 00 86 or email t.stoelinga@bestwesterngouda.

Personal data

Best Western Plus City Hotel Gouda processes different types of personal data, for different purposes. Please see the following subjects underneath.

Guest administration

For (booking) an overnight stay in one of our accommodations, or for renting out one of our meeting rooms, the hotel needs your name, address, place of residence, telephone number, email address, day of arrival and departure and your payment details. We can receive this information from you and / or third parties with whom you have gone through the booking process. We may also request additional personal data from you for extra services, such as your nationality or guest preferences. We only process health data on the basis of your explicit consent, in order to provide you with a better service, for example offering access for the disabled. In addition, we are legally obliged to check your identity. We will do this on site at the hotel on the basis of an identity document that you have shown. We do not make a copy of this. This data is only used internally and is not passed on to other organizations for commercial purposes.

CCTV surveillance

Best Western Plus City Hotel Gouda uses camera surveillance to the extent necessary to secure its property and protect its guests. By means of the camera images, Best Western Plus City Hotel Gouda gains insight into the activities of persons and registration certificates.

(Direct) Marketing / newsletter

We periodically send a digital newsletter by email to our guests and interested parties. We only send this newsletter to guests who have indicated that they wish to receive the newsletter. An unsubscribe link is placed in every newsletter, so that the recipient can unsubscribe immediately.

Social media

Best Western Plus City Hotel Gouda can be found on various social media, such as Instagram and Facebook. We can use your personal data when you use functions on these websites and / or apps, such as a "Facebook-like". If you use such a function, we may obtain your personal data from our social media in question.

Application procedure

Best Western Plus City Hotel Gouda collects and processes applicants' data by means of personal contacts, by post, by email and / or telephone calls. We collect, among other things, the name, gender, contact details, motivation letters, information about the applicant's level of education and employment history. These data are relevant to the completion of the application procedure and will be deleted no later than 4 weeks after the end of the procedure. If you give permission, Best Western Plus City Hotel Gouda can store your personal data longer in its administration, so that you may be contacted again in the future.

Employees

Best Western Plus City Hotel Gouda also processes employee personal data, in the context of the employment contract and on the basis of legal principles. For information on the processing of employee personal data, please refer to the Employee Privacy Statement of the Best Western Hotel where you work.

Receivers

We do not share your personal data with companies, organizations and individuals outside Best Western Plus City Hotel Gouda, except in one of the following circumstances.

Performance of an agreement

Provision of your personal data to third parties is permissible when this is necessary to fulfill our contractual obligations to you. Part of this is processing your reservation. If it is necessary for the payment of bookings, we use a third party to handle online payments with your permission, we can pass on your personal data to other parties. The permission only applies if it is clear what you give your permission for and what the consequences are.

For external processing

We provide personal data to our partners so that they can process data for us, based on our instructions and in accordance with our privacy policy and other appropriate confidentiality and security measures. Our partners include our IT suppliers and manager of the hotel software reservation system. If you book directly via the Best Western Hotels and Resorts website, your personal data will also be processed / stored by Best Western Hotels & Resorts. For the processing of your personal data by Best Western Hotels & Resorts, we refer to the Privacy Policy of Best Western Hotels & Resorts.

For legal reasons

We share personal data if we believe that disclosure of the data is necessary to comply with applicable laws, regulations, legal procedures or requests from government agencies.

Legal obligation

If required by law, we will provide your personal data. For example, it is possible that the police will request information from us in the context of fraud investigations. Another example is that under Article 47 of the General State Tax Act, the tax inspector can claim all the information necessary to levy tax. Finally, the municipality can also request the provision of information to check the tourist tax assessment. Best Western Plus City Hotel Gouda makes arrangements with the recipients of your personal data to ensure that the personal data is treated confidentially and protected.

Storage period

We do not store your personal data longer than necessary, unless we have a legal obligation to store your personal data longer. Our basic principle is that we only keep personal data for as long as is necessary to provide you with our products and / or services. After this, we will delete your personal data as far as possible. If you have provided your e-mail address so that we can keep you informed of our services, we will still keep your data for this.

Cookies

Best Western Plus City Hotel Gouda uses cookies. A cookie is a small text file that is stored on the visitor's device (electronic device) on the first visit to a website. Cookies are used to collect information about someone, the website or statistics. Some cookies also serve to improve the user experience of the website.

Types of cookies

We distinguish between functional and non-functional cookies. We always place functional cookies. These are necessary for the website to work properly. Non-functional cookies process personal data outside your field of vision. These mainly enable us to improve our services. For example, we can measure how often our website is used and what information visitors are looking for. We always ask for your permission to request non-functional cookies.

We use the following non-functional cookies:

Analytical cookies

With analytical cookies we collect statistics about the use of the website by the users. By measuring website usage, the website can be improved for the benefit of the users. Among other things, the following data is stored:

  • the IP address, which is made anonymous;
  • technical features, such as the browser you use;
  • from which page you came to the webshop.

Tracking cookies

These are cookies that are placed to identify an internet user on a website. By placing tracking cookies, we can keep track of which internet pages you visit. We can reduce what your preferences and interests are from the information about your website visits. Based on this, we can make special offers.

Advertising cookies

We use advertising cookies to display personalized advertisements and to measure the effectiveness of an advertising campaign. The advertising cookies are necessary to actually display the advertisements.

Block and delete cookies

If you do not want our website to store cookies on your computer, you can indicate this in the cookie notification that you will see when you first visit our website. Have you accepted our cookies before? Then you will no longer see this message and you must delete the cookies (if desired) yourself.

You can also choose to block the placing of cookies via your browser. Do you block all cookies? Then our website will not work as well. We recommend that you only selectively disable unwanted cookies. You can do this in your browser settings.

Your rights

You have a number of legal rights against us: inspection, correction or addition, data erasure, restriction of processing, transfer of digital data and the right to object. We will explain these rights. We also explain how you can exercise these rights against us.You have a number of legal rights against us: inspection, correction or addition, data erasure, restriction of processing, transfer of digital data and the right to object. We will explain these rights. We also explain how you can exercise these rights against us.

Right of inspection

At your request we will inform you in writing whether we are processing your personal data. With your request you must identify yourself by means of a copy of your driving license or identity document. In our response, we explain which personal data we have processed or are still processing and give you a copy of it. We also explain for what purposes the data has been or is being processed, with whom the data is shared, how long it is expected to be stored, and what other rights you can assert.

Rectification or modification

If you have received access to the processing of your personal data, you can request us to correct inaccuracies or to fill in incompleteness’s. We motivate our response. If we improve, you will receive an additional statement from us. This statement will also be received by any recipients of your incorrect or incomplete data.

Erasing data

You can request us to delete your personal data in our systems in one or more of the following cases:

  • the personal data is no longer necessary for the purposes for which we have processed it;
  • you withdraw your consent for (further) processing, and there is no other basis for processing;
  • you submit a reasoned objection, and there are no compelling reasons not to honor your objection;
  • the personal data has been unlawfully processed by us;
  • we must delete your personal data on the basis of a legal obligation;
  • we have collected your data through mobile telephony or internet services.

Restriction processing

If you have reported an inaccuracy or incompleteness in your personal data to us, you can ask us to restrict processing as long as we are processing your request. You may also ask us to limit the processing of your data if you believe that we are processing your data unlawfully or no longer need it, or if you have objected to (further) processing thereof. After receiving your request for restriction, we will only process the data after obtaining permission or for serious reasons (such as legal proceedings).

Data portability: Transfer of digital data

If you have provided personal data to us in a structured, common digital file format, and we have processed your data with your consent or in the performance of an agreement with you, you have the right to request a copy of this data. In such cases, you can also ask us to forward your data directly to another service provider.

Objection

You may object to processing of personal data relating to you at any time. This applies in particular to profiles that we have created based on your personal data. We will cease processing your data upon receipt of your objection, unless we can provide compelling legitimate reasons that override your interests, rights and freedoms.

If we process your personal data for sending a newsletter, sending a survey or direct marketing purposes, you may object to this at any time and we will immediately stop processing.

Exercising rights

If you want to use one or more of your rights listed above, you can contact us via the email address info@bestwesterngouda.nl. Best Western Plus City Hotel Gouda will decide on your request within 4 weeks, unless we let you know within that period that we need more time.

Are your personal data processed on the basis of your consent? Then you have the right to withdraw your consent. Any withdrawal of your consent does not affect previous processing based on it.

Liability

Despite the care and attention that is given to the management of this website, it is possible that the site contains incorrect information. Best Western Plus City Hotel Gouda cannot be held liable for technical or editorial errors that appear on this website, nor for any consequential damage resulting from the use or temporary unavailability of this website or the links to third party websites.

Complaints

Do you have a complaint about the use of your personal data? Then we would like to point out the complaints procedure to the Dutch Data Protection Authority. This body is authorized to take cognizance of your complaint.

Questions? 

Do you have any questions? Send an email with your question to info@bestwesterngouda.nl.

This privacy statement is in accordance with the General Data Protection Regulation. We reserve the right to update this privacy statement periodically. The latest version is published on this page.

 

May, 2020